Frequently Asked Questions

The first thing to know is what the device model or battery part number is, such as the Toshiba Satellite A105, PA5170U-1BRS, etc. There is usually a label on the original battery indicating the part number.

If you cannot locate your battery by your laptop model, please look up and search by your original battery part number. Our compatibility listings are constantly being updated and not all laptop models may be listed. If you cannot find a battery by the laptop model or battery part number, please contact us and we will be happy to assist you in finding your laptop battery.

The best way to determine how long a new battery will last is to follow these steps:

1. Find the capacity of your current battery.
   e.g. 1000 mAh.
2. Think back to when your current battery was brand new. How long did it used to last in minutes? It's important to think when it was new as all batteries deteriorate with age.
   e.g. about 60 minutes.
3. Divide the total minutes (Step 2) by the capacity of your current battery (Step 1)
   e.g. 60/1000 = 0.06
4. Multiply the results from Step 3 by the capacity of the battery you are looking to purchase.
   e.g. if the new battery was 1200 mAh you would calculate as follows 0.06 x 1200 = 72 minutes

When replacing your laptop battery, you should always choose a battery with the same voltage as your original. There are however a couple of exceptions to this rule; For example voltages from the same pairs below, are compatible:

• 3.6V / 3.7V
• 7.2V / 7.4V
• 10.8V / 11.1V
• 14.4V / 14.8V
• 21.6V / 22.2V

Yes. The capacity of a battery does not affect its compatibility in anyway. A higher capacity battery will simply power your device for longer before you need to charge it.
It is important to check the dimensions and weight in addition to the capacity because sometimes higher capacity batteries can be larger in size, making them impractical for some uses even though they are compatible.

MilliAmpere hour (mAh) is a unit of electric charge, Watt-hour (Wh) is a measure of energy. Both are small-scale units and used on batteries often.

Milliamp-hours to watt-hours calculation
The energy E(Wh) in watt-hours is equal to the electric charge Q(mAh) in milliamp-hours times the voltage V(V) in volts (V) divided by 1000:
E(Wh) = Q(mAh) × V(V) / 1000

For example, the Xiaomi Mi Notebook Pro battery at 8000mAh and 7.4v would be 59.2Wh (7.4v*(8000mAh/1000)).

This number indicates the number of individual cells used to make up the laptop battery. The more cells, the higher the capacity of the battery. Generally, the battery with the lowest number of cells is the standard battery that came with your laptop. The 9-cell or 12-cell batteries are the extended, higher capacity batteries that will provide you much longer run-time on a single charge. Before purchasing a battery with more cells, you need to weigh up the benefits vs the extra size and weight, especially if you carry your laptop around with you all day.

No. We use the same quality components as laptop manufacturer's use in their batteries. The only difference is that our batteries are not labeled or branded.

Even the Leading Name Brand Laptop Batteries Are Manufactured Using Components From Third Parties.
Consumers often view OEM laptop batteries from brands such as Apple, Dell, Toshiba, HP, and others as being superior simply because of the name-brand. The truth is that name brand laptop batteries are manufactured using various components from other companies. Samsung, LG, and Texas Instruments are world renowned for the quality, safety, and lifespan of their battery components and are used in the assembly of most laptop batteries.
We specialized only in laptop batteries and work closely with the manufacturer to produce only the highest quality batteries. Only name brand battery cells and circuit boards are used in our batteries. Our prices are so much lower than OEM batteries because we manufacture our own casings and cut out the costs to brand or label our batteries, which in turn reduces any additional cost to our customers.

• Highest Quality Batteries (Grade A Cells) - 12-18 months
• Medium Quality Batteries (Grade B Cells) - 10-15 months
• Low Quality Batteries (Grade C Cells) - 5-10 months

LaptopBatt ensures that our world-class batteries will perform as well or better than name brand OEM batteries, and will provide you with the longest lifespan and highest performance possible at the lowest prices anywhere.

We believe that 99.99% of batteries on marketplaces like eBay and Amazon are mislabelled to gain a competitive edge. If you think you're getting a 5200 mAh battery think again, it is likely that the real capacity will be closer to 4000 mAh.
In addition to mislabelling batteries, low-quality cells are used, it's the only way marketplace sellers can reduce the price and make a profit.
LaptopBatt exists as an alternative to the high priced originals and the poor quality replacements by providing the best balance of price and quality with the best customer experience.

No need. You can place an order without an account at LaptopBatt. After finishing payment, you will receive an automatic confirmation email and then the order will be processed. When the item is to leave our warehouse, you will receive a second email with tracking information about your parcel. In addition, you can also check your order information through the page “Track My Order” without an account. However, registering an account at LaptopBatt will be convenient to place orders and query orders.

• Payments by paypal, no paypal account required. Paypal is safe and free for buyers.
• Credit Card: VISA, MasterCard, the United States n Express, JCB, Diners Club, Maestro & Laser Card, etc.
• eCheck: Paypal eCheck payments need to be cleared before shipping.(usually takes 3-6 business days)

No. You can pay with your credit/debit card (Visa, MasterCard, the United States n Express, and Discover) or eCheck — all without having a PayPal account. When you are redirected to the Paypal page please click the tab "Pay with a debit or credit card".

If you do not receive an email from LaptopBatt within a few hours of placing your order, be sure to check your personal Spam folder.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing service@laptopbatt.com or by clicking here.

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our distribution center you will receive a second email with tracking information for your shipment.

In most cases, the order will be processed and shipped within 24 hours. This does not include weekends or holidays. You will receive an email notification once your order ships.

Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please contact our customer service department. We will get back to you shortly.

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.

Please contact our customer service department and indicate that you need a receipt/invoice. Then we will send you it by mail.

In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.

LaptopBatt has a simple and effective process for returns and exchanges.

• Contact us for a Return Merchandise Authorization (RMA) number
• Repack the original package with everything received.
• Write the RMA number clearly on the outside of the package and send it back to us
• Once your package is received back in our warehouse, the item will be tested and we will process your refund/exchange within 3-7 business days.

Definitely not, you need to request a RMA no matter what items you want to return because we need to refund or exchange items for you according the RMA number provided to you.

Yes, it is necessary to track the returned product.

Once your package is received back in our warehouse, the item will be tested and we will process your refund within 3-7 business days. Then the refund funds will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank’s policy.

Only product prices and shipping cost charged, no extra fees! If your order or the shipping address qualifies for free shipping, the payment of product price is enough.